Terms & Conditions - Commercial
Opticstar Ltd Terms & Conditions
When ordering any of our Products, you agree to be bound by these terms and conditions. Please read our terms and conditions below before placing your order.

Information Opticstar Ltd
www.opticstar.com is a site operated by Opticstar Limited (Us). Opticstar is registered in England and Wales under company number 4847119, VAT number GB 860 4244 40.

Our main trading and correspondence address is Opticstar Ltd, 87 Washway Road, Sale, Greater Manchester M33 7TQ. Our preferred method of contact with regard to our terms & conditions is by email at info@opticstar.com.
Order Process
After placing an order, you will receive an e-mail from us acknowledging that we have received and have accepted your order. Once your order has been accepted we will inform you by email of the delivery schedule and method of shipment.

We reserve the right to decline orders from individuals or organisations.

Availability and Delivery
We endeavour to ship orders within one to two working days, unless there are exceptional circumstances. If there was a delay you will be notified in which case you could cancel your order for a full refund. Delivery times are listed on our Site.

Special Order products are subject to variable lead-times, these lead-times are clearly shown on our website. Special Orders cannot be cancelled once we have placed your order with our supplier. Please contact us for advice and clarification.

All orders are shipped by Recorded Post or by Courier and require a Signature at delivery. We do not ship to P.O. Boxes.

Delivery will be made to the address specified in your order. Should you wish to change the delivery address after your order has been shipped, a charge of £10 will be made (a redirection approval is subject to the method of shipment and other factors sometimes outside our control).

The Products will be at your risk from the time of delivery.

Damaged Products
Damaged or missing items must to be reported within two working dates, starting on the day after you received the Products.

Cancelling an Order
To cancel your Order, you must inform us in writing by emailing us at info@opticstar.com. You may cancel an Order at any time within seven days, starting on the day after you received the Products. You will receive a full refund of the price paid for sealed Products including shipping. In all cases you are responsible for returning the Products to us at your own cost, we will not be held liable for any damage or loss whilst the products are in transit. We recommend that all items are insured and returned via a recorded delivery method.

To obtain a full refund you must return the Products to us promptly in their original sealed condition, and at your own cost and risk. You are legally obliged to take reasonable care of the Products while they are in your possession and care. A failure to comply with this obligation may have a right of action against you for compensation.

In exceptional circumstances and within seven days of delivery of the Products we may accept returns at our own discretion and on an individual basis where the unsealed Products have not been used, show no signs of use, are complete and in their original packaging and condition; a 15% restocking fee will apply.

We will not accept returns under any circumstances on Products that have been used, show signs of usage, are incomplete or not returned in their original packaging.

You will not have any right to cancel an Order for any of the following Products:
            1. Computer software which has been unsealed.
            2. Physical Products which has been unsealed except where a fault has been discovered 
               that could not have been identified without unsealing the Products.
            3. Special Order Products. We will inform you if a product is deemed as Special Order 
               prior to accepting your order.
Returns, Refunds and Payments
We will process returned Products within fourteen days following the return of the Products to us. We will examine the returned Products and if you are entitled, we will notify you of your options to either repair, replace or refund via e-mail within a reasonable period of time.

Refunds of any money received from you will be made using the same method originally used by you to pay for your purchase and will be paid back into the same card or bank account.

Data Protection and Security
We do not store or have access to your billing details at any time. On-line transactions are processed by an established and reputable third party.

Order details including customer contact and order details are kept for customer support purposes and are not shared with other parties.

Product Warranties and Liabilities
All our products carry a manufacturer’s warrantee. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.

Warranties only apply to the original owner and are not transferable.

Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased.

Duty and Taxes
Our prices include UK Value Added Tax (VAT). They may be subject to export/import duties and taxes which may be levied once your order reaches its destination, these are beyond our control. Please contact your local Customs Office for advice.

Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

Updates to this Agreement
We may at any time revise these terms and conditions and any revision will accordingly supersede these terms and conditions. Such updates will be published on this Web page. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

Law and Jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Terms & Conditions - Website
Web Site
All the material and information published by Opticstar Ltd on this Web site is subject to the following terms and conditions.

Opticstar allows users to access this Web site as long as the users agree to comply with the following:
Copyright And Intellectual Property
All copyright and intellectual property rights in the material published on this Site are the property of Opticstar Ltd and its rightful owners. Users are only authorised to download and copy material published on this Site solely for their own legitimate personal use. This authorisation is conditional upon the inclusion of all legends, copyright, proprietary and other notices that appear herein appearing on all copies made of such material.

Users are not authorised to make any alterations, additions, or changes to any of the material on the Site, nor may they distribute, market, sell, republish or misappropriate any part of it. Any breach of Any breach in Opticstar's intellectual property rights will be vigorously prosecuted.

All proprietary rights in any trade marks and service marks, including logos appearing on the Site are vested in Opticstar Ltd. Nothing contained on the Site shall be construed as granting any licence or right to use any Trade Mark for any purpose whatsoever.
The material is posted to enable users to gain ready access to information about Opticstar products and services. Opticstar will keep the material updated on a regular basis. However, Opticstar accepts no responsibility or liability whatsoever with regard to the material published on the Site and arising from any reliance that may be placed upon it. The material:
            1. comprises information of a general nature only and is not designed to address the 
               specific requirements or circumstances of any particular individual, organisation or 
               other entity;

            2. does not constitute an offer capable of acceptance and does not create any form of 
               contract or agreement between Opticstar and any user of the Site;

            3. does not constitute any form of warranty or representation as to the performance of 
               the goods or services is not necessarily comprehensive, complete, accurate or up to date 
               does not constitute professional advice and any form of consultancy;

            4. in the event that an incorrect price is shown on the Site, Opticstar reserves the
               right to abstain from fulfilling the order at that price.
While Opticstar takes all reasonable steps to protect its systems and software against computer viruses, bugs and viruses, Opticstar assumes no responsibility and shall not be liable for any viruses that may infect or damage a user's computer equipment, systems or property as a consequence of a user accessing and browsing through the Site or downloading any part of the material published on the Site.
Third Party Sites
Any links from this Site to other web sites are provided for the convenience of users. Opticstar is not responsible or liable for the contents of any linked web sites (including any links to further web sites) or the collection and storage of personal data through any linked site. The inclusion of any link to other web sites does not imply any endorsement by Opticstar of such linked Web sites.
Updates To This Agreement
Opticstar may at any time revise these terms and conditions and any revision will accordingly supersede these terms and conditions. Such updates will be published on this Web page.
© Opticstar Ltd 2021